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1. Our Commitment to Your Privacy

Yeti Adventures is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you acknowledge the practices described in this policy.

For any privacy-related queries, contact:
info@yetiadventures.co.uk

2. Who We Are (Data Controller)

For the purposes of data protection law, Yeti Adventures is the data controller of your personal data.

3. What Is Personal Data?

“Personal data” means any information that can identify you, directly or indirectly, including:

  • Name
  • Contact details
  • Booking information
  • Identification details (e.g. passport)
  • Online identifiers (e.g. IP address)

4. How We Collect Your Data

We collect personal data when you:

  • Make an enquiry or booking
  • Contact us via email, phone, or social media
  • Use our website
  • Subscribe to marketing communications

We only collect data directly from you unless required for booking fulfilment.

5. What Data We Collect

Enquiries

  • Name
  • Email address
  • Phone number

Bookings

  • Travel details
  • Passport information
  • Insurance details
  • Emergency contacts
  • Dietary requirements
  • Relevant medical conditions (where necessary for your safety)

Marketing

  • Name and email address (with your consent)

6. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to provide your booking and services
  • Legal obligation – to comply with applicable laws
  • Legitimate interests – to operate and improve our business
  • Consent – for marketing communications and optional data

You may withdraw consent at any time.

7. How We Use Your Data

We use your personal data to:

  • Provide and manage bookings
  • Communicate with you
  • Ensure your safety during trips
  • Improve our services
  • Send marketing communications (where consent has been given)

8. Sharing Your Data

We may share your data with trusted third parties where necessary, including:

  • Local guides and operators
  • Airlines and transport providers
  • Accommodation providers
  • Payment processors
  • Regulatory authorities where required

Some providers may be located outside the UK. In such cases, we ensure appropriate safeguards are in place (e.g. standard contractual clauses).

We never sell your personal data.

9. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil bookings
  • Meet legal obligations
  • Resolve disputes

When no longer required, your data will be securely deleted or anonymised.

To request deletion, contact:
info@yetiadventures.co.uk

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encrypted transactions (SSL)
  • Secure payment processing (we do not store card details)
  • Restricted access to personal data

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact:
info@yetiadventures.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12. Call Recording

We may record telephone calls for training, quality assurance, and security. Recording will be paused when payment details are provided, and you may request a pause at any time.

13. Marketing Communications

You will only receive marketing communications if you have opted in or where permitted by law.

You can unsubscribe at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting info@yetiadventures.co.uk

14. Images and Media

Photos or videos may be taken during trips and used for marketing purposes.

If you do not wish to be included, please inform your guide at the start of your trip.

To request removal of images, contact:
info@yetiadventures.co.uk

15. Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help improve user experience and enable website functionality.

Types of Cookies We Use

1. Strictly Necessary Cookies

These cookies are essential for the website to function properly (e.g. navigation, security).
They do not require consent.

2. Performance & Analytics Cookies

These cookies help us understand how visitors use our website (e.g. pages visited, time spent).
This data is anonymised wherever possible.

3. Functionality Cookies

These allow the website to remember your preferences (e.g. language or region).

4. Marketing Cookies

These may be used to deliver relevant advertising and track campaign effectiveness.
These are only used with your consent.

Managing Cookies

When you first visit our website, you will be presented with a cookie banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage preferences

You can also control cookies through your browser settings.

Third-Party Cookies

We may use third-party services (e.g. analytics providers) that place cookies on your device. These providers have their own privacy policies.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any updates will be posted on our website.

Contact

If you have any questions about this policy or your data, please contact:
info@yetiadventures.co.uk